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Terms and conditions

Shipping

  • We always try to send your ordered items as soon as possible when the payment is received;
  • Our normal order processing time is 1-2 business days from the time the payment is received;
  • International orders to all EEB countries (European Economic Community) are always sent via Lithuania Post;
  • If you prefer different shipment method (i.e. TNT, DPD, DHL etc.), please let us know before placing the order;
  • Shipping to other countries could be also discussed personally;
  • After dispatch you will receive your order tracking number to your email;
  • Shipping via Lithuanian Post inside the country is 4.80 €;
  • Shipping to the self-service terminals LP EXPRESS, Omniva, DPD PickUp costs 3.5 € and is free of charge for orders over 45 € (only inside the country).
  • Shipping to Omniva self-service terminals in Latvia is 7€. Shipping to Omniva self-service terminals in Estonia is 10€. 
  • International shipping cost via Lithuanian Post to all EEB countries is 12 € for the packages up to 2 kg. If the weight of your package exceeds 2 kg, we will ask you to pay a small additional fee which depends on the Lithuanian Post charges.

 

Payment

  • Direct Bank Transfer to our account. You will receive all the information by email when the order is placed.
  • Paysera (Credit/Debit Cards Billing and Direct Bank Transfer)
  • Payment by Card at the office.

 

Return Policy

Yarns are photographed using the very latest technology and are checked against the original colours. However, shades can vary with different displays. If  colour matching is important we advise to ask for a colour sample to be sent.

  • If you receive your order and the yarn doesn’t look like you expected, we will be happy to refund or credit:
    • Please write an email immediately, and in any case, no later than 14 days of receiving your order;
    • Postal charges on all returns to us are your responsibility;
  • Please note that for copyright reasons we cannot accept books and magazines back for credit or refund.

 

Privacy Policy

We respect your privacy and process your personal data in correspondence with EU General data protection rules. More info what measures we are taking in order to protect your personal data you will find in our Privacy policy.

 

If you have any questions please don’t hesitate to contact us. We will try to answer you immediately.